Wednesday, March 18, 2020

AIR ASIA TRAVEL ADVISORY ON CANCELED FLIGHTS

Air Asia Promo Fares - In line with the PH Government's quest to mitigate the spread of the COVID-19 in the country, it has put the entire Luzon in Enhance Community Quarantine as well as other parts of the country into General Community Quarantine. Having said that, airlines has to adhere to this call of flight restrictions and cancellations for both international and domestic routes. As a respond to this plea, those passengers who have purchased tickets already with AIR ASIA and has canceled flights should be refunded. The country's best low cost airline, has drafted steps on how this will go.

Check out PROMOS of other airlines on the TOP or SIDE of this post. 





 Now, let us check this press release regarding Air Asia's Travel Advisory.


[Updated as of 17 March 2020, 1800hrs GMT+8] Travel Advisory: AirAsia cancels flights as PH government implements enhanced community quarantine

In compliance with the Philippine government’s directive imposing travel restrictions due to the current public health situation, AirAsia is cancelling all its domestic flights to/from the Ninoy Aquino International Airport until 14 April. Domestic flights to/from the Clark International Airport will be cancelled starting 20 March until 14 April.

International flights to/from both said airports will also be cancelled starting 20 March until 14 April.

Meantime, AirAsia’s domestic and international flights to/from its other hubs in the Philippines--Cebu and Kalibo--have similarly been cancelled, dates of which follow directives of respective local government units.

Guests may check on their flights via the “Flight Status” function, as well as available flights, on the airasia.com website and mobile app.

AirAsia
is making provisions for guests affected by the flight cancellations and travel restrictions following the Philippine government’s latest directive, as follows:

1. Move flight: One-time flight change to a new travel date on the same route within 90 calendar days from the original flight date without additional cost, subject to seat availability; OR

2. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 365 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out; OR

3. Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking.

Guests whose travel plans are affected by restrictions or cancellations are advised to refer to the Covid-19 Refund Request Guide. For bookings made through travel agents including online travel agents, refund requests are to be made via the respective travel agents.

Guests should visit support.airasia.com and speak to AVA for 24/7 assistance. Guests may also reach AirAsia Philippines’ emergency hotline at (02)8722-2742.

Previously set-up emergency help desks will be discontinued to comply with the government’s directive of an enhanced community quarantine.

Guests are also advised that changes to travel plans may be made with AirAsia even after the community quarantine period. For their convenience, guests may utilize AirAsia’s online support team and visit AirAsia’s office as needed once restrictions have been lifted.

We are experiencing a higher than usual volume of queries and requests at this time following the Covid-19 outbreak. We continue to do all we can to best assist any guest affected by a disrupted service during this period and thank them for their patience.


Collated and reposted by: Air Asia Promo Fares 2020

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